Yes, absolutely. We have undergone rigorous validation processes and utilize an official Australian payment gateway that supports both Mastercard and Visa card. For added flexibility, we also offer the option to complete your payment via wire bank transfer.
We ship to every city in Australia serviced by Australia Post – we do not ship overseas. All orders are sent via express shipping for faster delivery.
We dispatch all packages every business day at 12 PM. This means if you order after 12 PM, your order will be sent out the following working day at 12 PM via express shipping.
We ship exclusively via Australia Post Express every business day at 12 PM Free of charge. Express orders typically arrive within 1-2 business days, however we cannot guarantee delivery times.
The minimum order is 50$. Why? We offer free express shipping, which costs us from 15$ to 25$.
No, you don’t need to provide both.
You only need to share either your email address or phone number for tracking purposes. This allows us and Australia Post to contact you with shipment updates if necessary.
We provide a 100% product satisfaction guarantee. Simply said, if you are dissatisfied with any of our products, just contact us by phone or email, and we will make things right with you.
We also accept returns for product faults within 30 days for a full refund of the item/s’ purchase price.
You may return any package within 30 days for any reason and receive a full refund of the product’s cost.
Furthermore, we will reimburse the return shipping expenses if the return is due to an error on our part, such as you getting damaged products or the wrong item (a very unusual occurrence!). This policy is not applicable to declined deliveries. If you refuse delivery of the product, we will issue a full refund of the purchase price
after the product is returned to us, as evidenced by the tracking number supplied.
Yes, you will receive a tracking number when we have processed and dispatched your item when we send out your items. We send the tracking number generally from 2pm to 4pm
